Product Search/Using the Site
- Q1
I need assistance with Technical Support, who should I contact?
- Q2
- Q3
Where can I request for an item which is not listed in the eCatalog?
- Q4
Can I get quotation or order products from brands/makers not listed in the Brand List?
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Q1I need assistance with Technical Support, who should I contact?
A1Please contact our Technical support via our Online Inquiry Form.
Select <About Product>, and then <Technical Support>, followed by the product type that you are inquiring for. Our Technical Support Team will get back to you as soon as possible.
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Q2I’ve tried to search for a part number in the MISUMI eCatalog but it shows ‘‘No results found’’. What should I do?
A2Please kindly check if this is a product from an available brand/maker in MISUMI. Please also check if the part number you have entered matches with the brand’s catalog. Click here for various methods to search for a part number.
If you are still unable to locate the item, please contact our Technical support via our Online Inquiry Form.
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Q3Where can I request for an item which is not listed in the eCatalog?
A3If you would like to order our product in a size/version not listed in our Catalogs, please contact our technical support via our Online Inquiry Form, with the necessary information (e.g. specifications, brand, item description, quantity, special requirements, drawings, etc.).
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Q4Can I get quotation or order products from brands/makers not listed in the Brand List?
A4Please send us a request with the necessary information (e.g. specifications, brand, item description, quantity, special requirements, drawings, etc.) so we can check and advise if it is available. You may also contact our Technical support via our Online Inquiry Form.