Others
- Q1
- Q2
What are the "System Requirements"?/ I can’t see the website. / Website display has collapsed.
- Q3
- Q4
- Q5
- Q6
Where can I request for the item which is not listed in Catalog?
- Q7
- Q8
The page does not display or transition properly. What should I do?
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Q1What are MISUMI's office hours?
A1Monday to Friday (9:00am to 6:00pm)
Saturday (9:00am to 3:00pm)
Public holiday (9:00am to 3:00pm)
Please note that we will be closed on International Public Holidays. -
Q2What are the "System Requirements"?/ I can’t see the website. / Website display has collapsed.
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Q3How can I stop receiving your e-mail blast?
A3You may click on the "Unsubscribe" link at the bottom of our EDM.
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Q4Is there a community page of MISUMI?
A4You may visit our Facebook page.
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Q5I cannot download the CAD data for a product.
A5CAD data may not be available for some parts.
If you cannot download the CAD data for a product, it means that CAD is not supported for this product.Need more help?
Click Here. -
Q6Where can I request for the item which is not listed in Catalog?
A6Please send us a request with the necessary information (e.g. specifications, brand, item description, quantity, special requirements, drawings, etc.) to our technical support via our Online Inquiry Form for assistance.
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Q7What is Web Ordering System (WOS)?
A7Web Ordering System (WOS) is MISUMI’s next generation online quote and order platform. It is the faster, easier, and reliable way of ordering MISUMI products as well as third-party branded products.
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Q8The page does not display or transition properly. What should I do?
A8Please check your browser settings, in the following order.
Screen shots are taken from Google Chrome.1. Page reload
Press and hold the [Ctrl] and [R] keys on the keyboard.
* Contents you entered may disappear. Use temporary storage function or refrain from the contents.
2. Clearing your cache
(1) Click […] → [Hitsory]→ [Hitsory]
(2) Click [Chrome history],check only [Cookie and other site data], [Cashed images and files] → [Clear data]
3. Confirm security level
(1) [Start] → [Control Panel]→[Network and Internet]→[Internet Options]
(2) [Security] → [Internet] → [Default level] → [Medium-high]
* Unnecessary if you can not click [Default level]
4. Set up trusted sites
(1) [Security] → [Trusted sites] → [Default level] → [Medium] → [Sites]
(2) Type [https://sg.misumi-ec.com] → [Add] → [Close]
5. Accept cookies and pop-ups
(1) [Privacy and security] → [Site setting]→[Pop-ups and redirects]
(2) Chose [Site can send pop-ups and use redirects]
(3) [Site setting]→[Cookies and site data]
(4)Chose [Allow all cookies]